Po zakupie karnet trafia do klienta. Ten poradnik pokazuje, co Tw\u00f3j klient widzi i robi ze swoim karnetem, \u017ceby\u015b wiedzia\u0142, o co mo\u017ce pyta\u0107 i jak mu pom\u00f3c.<\/p>\n\n\n\n
Po zakupie klient dostaje bezpieczny link do swojego karnetu. Po klikni\u0119ciu otwiera si\u0119 ekran \u201eM\u00f3j karnet” z saldem, wa\u017cno\u015bci\u0105 i histori\u0105. Link jest osobisty i nie wymaga zak\u0142adania konta.<\/p>\n\n\n\n
Na ekranie \u201eM\u00f3j karnet” klient ma wszystko w jednym miejscu:<\/p>\n\n\n\n
\n
Saldo i wa\u017cno\u015b\u0107.<\/strong> Ile zosta\u0142o wej\u015b\u0107 albo czasu oraz do kiedy karnet jest wa\u017cny (\u201eWa\u017cny od”, \u201eWa\u017cny do”).<\/li>\n\n\n\n
Status.<\/strong> \u201eAktywny” albo \u201eWygas\u0142”.<\/li>\n\n\n\n
Przysz\u0142e rezerwacje.<\/strong> Zaj\u0119cia, na kt\u00f3re klient jest ju\u017c zapisany z karnetu.<\/li>\n\n\n\n
Historia.<\/strong> Wykorzystane wej\u015bcia i wcze\u015bniejsze rezerwacje.<\/li>\n<\/ul>\n\n\n\n<\/figure>\n\n\n\n
Zapis z karnetu<\/h2>\n\n\n\n
Przy zapisie na zaj\u0119cia albo rezerwacji stanowiska klient wybiera \u201eU\u017cyj karnetu przy rezerwacji” i klika \u201eDoko\u0144cz rezerwacj\u0119”. Aplikacja odejmuje z karnetu jedno wej\u015bcie, a przy karnecie godzinowym tyle czasu, ile trwa rezerwacja.<\/p>\n\n\n\n<\/figure>\n\n\n\n
Zmiana i anulowanie rezerwacji<\/h2>\n\n\n\n
To, na ile klient mo\u017ce dzia\u0142a\u0107 sam, ustawi\u0142e\u015b przy tworzeniu karnetu.<\/p>\n\n\n\n
\n
Zmiana terminu.<\/strong> W oknie zmiany klient sam przenosi rezerwacj\u0119 na inny termin.<\/li>\n\n\n\n
Anulowanie ze zwrotem.<\/strong> Je\u015bli klient anuluje w wyznaczonym oknie, wej\u015bcie wraca na karnet. Po tym czasie widzi \u201eAnulowanie niedost\u0119pne” albo wej\u015bcie przepada.<\/li>\n<\/ul>\n\n\n\n
Odnowienie karnetu<\/h2>\n\n\n\n
Gdy karnet si\u0119 ko\u0144czy albo wyczerpuje, klient mo\u017ce klikn\u0105\u0107 \u201eOdn\u00f3w karnet” i kupi\u0107 kolejny. Nowy karnet dzia\u0142a niezale\u017cnie od poprzedniego.<\/p>\n\n\n\n
Najcz\u0119stsze pytania<\/h2>\n\n\n\n
Klient pisze, \u017ce nie widzi swojego karnetu. Co poradzi\u0107?<\/h3>\n\n\n\n
Niech u\u017cyje \u201eOdzyskaj dost\u0119p” na stronie karnetu: poda e-mail i dostanie nowy bezpieczny link.<\/p>\n\n\n\n
Dlaczego klient nie mo\u017ce zapisa\u0107 si\u0119 z karnetu?<\/h3>\n\n\n\n
Najcz\u0119\u015bciej karnet nie obejmuje tych zaj\u0119\u0107, wygas\u0142 albo sko\u0144czy\u0142y si\u0119 wej\u015bcia. Sprawd\u017a, na co dzia\u0142a karnet, oraz jego saldo i wa\u017cno\u015b\u0107.<\/p>\n\n\n\n
Czy po anulowaniu wej\u015bcie wraca?<\/h3>\n\n\n\n
Tak, o ile klient anulowa\u0142 w oknie zwrotu, kt\u00f3re ustawi\u0142e\u015b przy karnecie. P\u00f3\u017aniej wej\u015bcie przepada.<\/p>\n","protected":false},"excerpt":{"rendered":"
Strona klienta: dost\u0119p do karnetu przez link i odzyskiwanie, zapis z karnetu, zmiana i anulowanie ze zwrotem wej\u015bcia, odnowienie.<\/p>\n","protected":false},"menu_order":0,"template":"","poradnik_kat":[14],"class_list":["post-205","poradnik","type-poradnik","status-publish","hentry","poradnik_kat-karnety"],"acf":[],"yoast_head":"\n
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<\/figure>\n\n\n\n